(863) 800-0630

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FAQ

Q: How do I place an order?

A: Please check my availability on the tab above and if the date you'd like is available then fill out the custom order form linked the button on the top of the page.

Q: Can I place a cookie/cake order if I do not know my theme yet?

A: Yes! You can have your date held on my calendar if you do not know your cookie theme for a ------- nonrefundable deposit.  Your remaining balance will then be paid once your theme has been chosen, no later than 2 weeks prior to your pick up.  Please note that I am unable to give exact price quotes without knowing the theme and/or designs of your cookies.

Q: Do you offer refunds?

A: I am able to a refund, except the retainer fee, and cancel your cookie order up to 14 business days prior to your pick up date.  No refunds will be given for cookies that have already been made, this includes holiday cookies. Any holiday cookies that are left 24 hours after the pickup times have ended will be forfeited with no refund unless other arrangements have been made with me.

Q: Do you deliver?

I can deliver on custom orders for an additional fee but I do not deliver on pre-sale orders.

Q: When is payment due?

A: Payment is due within 48 hours of an invoice being sent. Cookie orders are not booked until they are paid in full or have a $20 nonrefundable deposit until the theme has been decided. For very large orders I require a non-refundable deposit to hold the date.

Q: Can I freeze your cookies?

A: Yes! My cookies freeze very well! Often times people will freeze the cookies if I am unavailable for the exact date they'd like.  To freeze the cookies you will very carefully place them in a tub or ziploc (if using a ziploc I recommend putting a cookie sheet under it for stability).  Rather than stacking them on top of one another, try stacking them on their sides. If your cookies are packaged in a box you can simply leave them in there and put the box in the freezer. You will then take them out of the freezer the night before you'll be needing them.  DO NOT open the container or ziploc until the cookies are completely thawed.  This is the most important step, opening the container may cause condensation and will ruin the cookies.